I want to cancel my booking what do I need to do?
At the time of booking you will have been sent an invoice outlining the cancellation conditions of your trip. All cancellations need to be sent to us in writing by e-mail or fax. You can view our terms and conditions for more details.
How will you protect my personal information?
We take data protection very seriously and you can find full details by reading our privacy policy.
Is Poseidon Charters financially secure?
Yes. Poseidon Charters became a licensed travel agency in 1998 and has been profitable every year since.
What happens to my money when I pay for my trip?
When Poseidon Charters receives payments for your trips they are deposited into escrow / in trust accounts. In the unlikely event of Poseidon Charters ever going bankrupt, your money is safe and you would get it back in full.
Is Poseidon Charters regulated?
Yes. Poseidon Charters is the trading name for Poseidon International, a registered travel agency specializing in yacht charters, adventure sailing holidays and mini- cruise tours worldwide. The travel industry in the province of Quebec Canada, is strictly regulated by the Quebec Government's Consumer Protection Agency (OPC). We are required by law to be licensed and bonded and keep clients funds in escrow or in trust accounts. We must renew our license each year and pay the required fees and taxes or face fines of $100,000 for offering travel services without a license.
Can I book my flight through Poseidon Charters?
No. We can recommend airlines and routes, but we do not book flights for any of our trips. Airlines offer the best rates by booking directly online.
What emergency contact number do I leave behind at home?
We will always relay emergency messages to ground staff on any of our trips. You can therefore provide friends and family with our office number: (+1) 450 923 7770.
What funds do I need to bring with me?
It is safer to travel with an ATM card rather than lots of cash and the exchange rate is generally better than buying foreign currencies at home. Traveler's checks are not used much anymore. Having $100-$200 cash is always good in an emergency and can be exchanged to local currency.