Booking information | Privacy Policy
Poseidon Charters knows how important it is to keep any information we collect about you safe. How we collect your information and what we use your information for is detailed in this Privacy Policy. When you use our website you agree to accept our Privacy Policy.
Personal information we collect from you
We acquire personal details from you in the following ways:
- while completing our online booking enquiry you give us your name, email address, state and country
- when you make a request to receive our newsletter you give us your name, email address, province, state and country
- when you ask us to call you back you provide your telephone number
- if you request a quote by email, you provide us with your email address
- if you meet us at a show or presentation, you provide us with your email address if you want us to follow up with you
- if you pay by credit card you provide your details to us over the phone or online using our secure payment facility
- we will ask for your passport number in order to be a passenger aboard any sailing, motor or cruise vessel
- if you complete a sailing resume, you may provide your age and interests
How we use your information
- we keep a record of your details to complete a booking with us
- we will use your email address for marketing Poseidon Charters
Sharing your information
We do not share your information with any third parties except in the instance where your trip is booked via a third party operator. The amount of information we share with the third party operator will be shared under a verbal agreement of confidentiality and will only be information that is deemed necessary to complete the booking of your trip. Your credit card information will not be shared with anyone except third party operators who require authorization for payment or booking.
Using your information for marketing
Poseidon Charters sends out a newsletter with information that may be of interest to you such as special offers, new sailing programs, upcoming events and news. When you provide us with your email address and you don't opt out when completing a booking enquiry, you are giving us permission to contact you in this way.
How often we will contact you for marketing
Our newsletter will be emailed no more than 10 times a year.
If you do not want to receive our newsletter anymore, or have decided it is not of interest to you, you can opt out at any time when you receive the newsletter. You can also let us know by email or mail that you wish to unsubscribe:
info@poseidoncharters.com
Poseidon Charters | Poseidon International
Suite A, 256 St Louis, Lemoyne, Québec, Canada, J4R 2L6
How to find out what information we store about you
At anytime, you can ask to see the personal information we have on our records about you, including any correspondence we have had with you. To collect this information for you, we charge a nominal administration fee of $20.
You can request this information by writing to:
Poseidon Charters | Poseidon International
Suite A, 256 St Louis, Lemoyne, Québec, Canada, J4R 2L6
How do we protect your information?
All personal information we store about you will be saved securely and retained only as long as it is required to fulfill the purpose of your booking and the length of time that we are legally required to store for accounting purposes. Any information supplied to us over the internet cannot be acknowledged by us as to be 100% safe so we request that you consider this when sending us personal information.
To comply with Canadian accounting polices, we will keep any booking information we hold about you for a period of seven years. After this period your information will be securely destroyed.
Credit card security
Poseidon Charters understands the obvious concerns you have about entering your credit card online. If you decide to pay by credit card online you will be able to see that you are now entering your details on a secure server. Our secure servers use encryption technology to protect your credit card details.
We will not use your credit card details for anything other than to fulfill payment of your trip. Your credit card information required for our accounts is kept securely, and only for as long as required. We will ensure that:
- all information will be kept confidential
- at your request, we will delete any credit card details we hold
- all credit card details are taken via a secure connection and not stored on this web server
Cookies
As with most businesses wanting to monitor and improve their services, we use Google Analytics, a popular website analytical tool provided by Google. The cookie helps us track anonymous traffic data to our site.
The information collected by the cookie regarding the use of our website will then be used to compile website activity reports that aid us in improving our website.
We do not install any other cookies to capture your personal information such as your email address or telephone number.
Contacting us
If you have any concerns about the Poseidon Charters Privacy Policy or feel that we are not adhering to the provisions set out here, please do not hesitate to contact us by writing to:
Poseidon Charters | Poseidon International
Suite A, 256 St Louis, Lemoyne, Québec, Canada, J4R 2L6
Alternatively you can email us at info@poseidoncharters.com
Disclaimer
We cannot be held responsible for any information you disclose in public areas of the Poseidon Charters website such as your email address on the feedback or news sections.
Changes to this privacy policy
To improve our Privacy Policy, we may amend it at any time.