Booking information | Terms and Conditions
Definitions
Operator: organisation responsible for the delivery of the trip
Agent: representative for a third party Operator who promotes and reserves services for the Customer
Customer: all persons named on a booking
Contract: Terms and Conditions accepted by the Customer upon confirmation of booking
Confirmation of Booking: signed invoice and receipt of deposit from the Customer
Booking Documents: travel vouchers and additional contracts provided by the Agent acting on behalf of a third party Operator
Fit for purpose: deemed in safe, working order and operates as designed to do so
The Contract
Please read these Terms and Conditions carefully as they are your Contract between Poseidon Charters and you the Customer.
Upon Confirmation of Booking, the Customer agrees and is bound to these Terms and Conditions. Terms and Conditions affect Customer rights as they outline limitations of liability, the cancellation policy, as well as other related trip details. Terms and Conditions govern the outcome of all complaints and disputes.
Pricing
Prices are quoted in CDN $ (Canadian dollars) Euro or other local currency where indicated. Prices are per person based on double occupancy unless otherwise stated. Payments for all sailing holidays and mini-cruises can be made by the Customer in USD$ or CDN$ currency and will be converted into these currencies at the current exchange rate at time of invoicing. Poseidon Charters uses XE.com for currency conversion rates.
Reservations
Customers should make reservations as early as possible to ensure availability. Bookings are accepted up to departure date if availability exists.
Poseidon Charters responsibility as the Agent
When Poseidon Charters is acting as the Agent for third party Operators such as ship owners and operators, hoteliers or contractors providing transportation, accommodation and other services; Booking Documents are issued. In addition to Poseidon Charters Terms and Conditions the Customer is bound by the Terms and Conditions or Contract of third party companies, operators, owners or contractors. Poseidon Charters shall not be held liable for injury, damage, loss, accident, delay or any change arising from services provided by third party companies, operators, owners or contractors.
Poseidon Charters' responsibility as the Operator
Poseidon Charters as the Operator agrees to deliver its Aegean, Croatian and Turkish Adventure tours in line with the way they are advertised with respect to accommodation in either double or single cabin with private or shared washroom; provision of breakfast, lunch and beverages as well as trip guidance from crew. Poseidon Charters Adventure tours will be delivered on yachts that are Fit for Purpose, as defined in any online or printed marketing materials; have appropriately trained crew in line with local regulations and have the required marine safety equipment onboard. If a substantial part of a confirmed trip is changed when underway, for reasons other than Force Majeure, Poseidon Charters will provide comparable arrangements for the remainder of the trip. A comparable but alternative vessel, cabin, crew or changes to the proposed itinerary do not constitute a substantial change to the contracted trip. Where substantial changes or cancellation occurs, which is beyond Poseidon Charters' control due to Force Majeure, or other similar circumstances, Poseidon Charters will not be held liable. In the rare instance that comparable arrangements cannot be made within 48 hours and the trip has to be terminated, compensation be will calculated on a pro rata daily basis of the Customers specific tour cost.
Force Majeure
Poseidon Charters is not liable for failure to perform it's obligations as an Operator or Agent if such failure is as a result of Force Majeure which are considered as Acts of God including earthquake, fire, flood, storm, hurricane or other natural disaster; or non natural disasters including war, invasion, foreign hostilities, civil war, revolution, terrorist activities, government sanction, embargo, labor dispute, strike, lockout or interruption or failure of electricity or telephone service.
Risk liability
The Customer acknowledges that any form of travel aboard a vessel on the sea may involve personal risk. Poseidon Charters as the Operator guarantees that all yachts used in the delivery of it's Adventure tours are Fit for Purpose; have appropriately trained crew in line with local regulations; have the required marine safety equipment onboard and Customers receive safety information either in advance or upon boarding. Outside of these guarantees, the Customer accepts all potential risk and does hereby release Poseidon Charters from all liability and legal action associated with any and all damages, including but not limited to personal injury including physical and mental suffering or death which may occur during travel. Prior to trip commencement, the Customer may be asked to sign a waiver.
Poseidon Charters operating as the Agent does so in good faith entrusting third party Operators to provide the same Fit for Purpose vessels; appropriately trained crew and marine safety equipment, however Poseidon Charters cannot be held responsible should third party Operators fail to do so.
Payment terms
Poseidon Charters will issue an invoice to the Customer that the Customer must sign and return with a minimum of 50% deposit. Deposits are to be paid within 10 days to secure any booking.
Poseidon Charters requires 50% final balance payment 8 weeks prior to departure. If payment is not paid 8 weeks prior to departure, Poseidon Charters will send a reminder. Final payment dates may be in advance of third party Operator terms, this is to ensure that Poseidon Charters complies with third party operator payment policies.
If a booking is made within 8 weeks of departure, the full balance is required.
Accepted methods of payment and charges
- Bank wire transfer, please contact us for our bank details
- Check in USD or CAD $
- Paypal (surcharge may apply)
- Credit cards: Visa and Mastercard (surcharge may apply)
- American express (surcharge may apply)
Customer Cancellation Policy
In the event of cancellation by the Customer, Poseidon Charters reserves the right to levy cancellation fees to the Customer as follows:
- upon booking up to 121 days prior to embarkation - $300
- 120 to 61 days prior to embarkation date - 50%
- 60 days and less prior to embarkation date - 100%
- No show - 100%
In the case of third party Operators, the Customer will be subject to third party Operator cancellation terms.
All cancellations must be made by the Customer in writing by email or fax and will only be considered as cancelled upon receipt of acknowledgement from Poseidon Charters.
If no notice of cancellation is received then the Customer will be subject to Poseidon Charters' Cancellation Policy.
Cancellation by Poseidon Charters as the Operator
Poseidon Charters as the Operator of the Aegean, Croatian and Turkish Adventures has the right to cancel any trip, but will not do so less than 60 days prior to departure except under Force Majeure or extraordinary circumstances outside its control.
When a trip is cancelled by Poseidon Charters prior to the contracted departure date for any reason other than Force Majeure, the Customer can either:
- accept an equivalent trip if Poseidon Charters is able to offer an alternative
- receive a full refund of the cost of the Customers specific tour cost
Poseidon Charters is not responsible for any additional expenses or losses that the Customer may incur as a result of the cancelled booking such as but not limited to, hotel fees, non refundable transportation costs, travel documentation, loss of salary, time or enjoyment and all other expenses pertaining to the Customer's trip.
Cancellation by Poseidon Charters as the Agent of third party Operators
The Customer is bound by the supplementary Terms and Conditions of third party Operators. Poseidon Charters shall not be held liable for any cancellation or change by third party Operators.
Cancellation insurance
Poseidon Charters request that Customers purchase cancellation insurance to protect them from cancellation and/or changes that result but are not limited to, sickness, accidents, deaths or emergencies. If Customers do not purchase cancellation insurance they are at risk and Poseidon Charters does not assume any liability and will not make any refund beyond its cancellation policy. Due to the nature of adventure travel, medical insurance is highly recommended.
Changes
Name and date changes are permitted subject to a $300 administration fee on all Poseidon Charters' operated trips. A $300 administration fee will be charged for changes to third party Operator bookings, any changes are subject to third party Operator Terms and Conditions.
Personal property
The Customer acknowledges that personal belongings are their own responsibility during travel. The Customer must ensure that personal property is stored safely when participating in adventurous activities such as, but not limited to, sailing, land excursions and water sports activities. The Customer assumes all responsibility for their personal belongings and hereby releases Poseidon Charters from all claims and causes of action arising from any damages to personal belongings.
The Customer must not bring on board the yacht any goods or articles of an inflammable or dangerous nature nor any controlled or prohibited substance.
Inappropriate behavior
The decisions of the Crew operating the trip will be final especially on matters related to the safety and well being of Customers on the trip. By booking an Adventure tour with Poseidon Charters, the Customer agrees to abide at all times to the authority of the Crew and not to undermine them or create mutinous conditions. If in the opinion of the Crew, the Customer's behavior is disrupting the peaceable enjoyment of the trip or causing danger, distress, or annoyance to the Crew or other guests; such as but not limited to, excessive alcohol consumption, argumentative or abusive behavior or political, sexual, religious and racial slurs; Poseidon Charters may terminate the Customer's trip and the Customer will not be entitled to any refund nor contribution to costs incurred resulting from the termination of the trip. The Customer must at all times strictly comply with the local laws, customs and regulations of the country being visited. Should the Customer commit any illegal offense when on the trip, Poseidon Charters may terminate the Customer's trip and the Customer will not be entitled to any refund nor contribution to costs incurred resulting from the termination of the trip. Third party Operators may have similar or alternative measures for dealing with Customers who display inappropriate behavior, Poseidon Charters is not liable or responsible for any refund nor contribution to costs incurred resulting from the termination of a third party operated trip.
Local operators
Poseidon Charters may provide information to Customers regarding third party companies or suppliers of additional local services to enhance the Customer's trip. Such suppliers as but not limited to, operators of shore excursions, hotels, restaurants, shops, car/bike/motorbike hire companies, ferries, trains, doctors, hairdressers, masseuses, photographers or water sport providers. These services are provided directly to Customers and Poseidon Charters is not responsible for these goods or services provided to the Customer. Any Customer using such services or activities agrees and consents that any personal damage to the Customer or their property shall be the sole responsibility of the providers of these services or activities.
Medical conditions
The Customer's health and safety is paramount at all times. The Customer must inform Poseidon Charters in writing during the reservation process of any medical conditions, disabilities, pregnancy or any other physical or mental health conditions that may affect the safety or enjoyment of the Customer or other guests on the trip. Poseidon Charters may refuse to carry Customers with certain conditions and failure to notify Poseidon Charters may result in the Customer being denied travel upon arrival. Should Poseidon Charters not be aware of a medical condition and a trip has to be terminated, full cancellation fees will apply to the Customer. Some sailing trips or land excursions may be unsuitable for Customers due to physical limitations medical conditions or illness; it is the Customer's responsibility to check prior to booking and to ensure adequate medical and cancellation insurance is in place prior to departure. If physical limitations exist, the Crew are not responsible for providing additional assistance above and beyond that of the normal service levels of the tour. The standard of care and treatment at medical facilities varies in foreign countries. Poseidon Charters makes no guarantee nor is liable for any treatment or level of service Customers may receive at any overseas medical facility.
Special conditions
The Customer must notify Poseidon Charters in writing during the process of booking of any special conditions such as dietary, allergy or disability requiring special assistance. Poseidon Charters will not make any allowance for special conditions unless it is able to accommodate such conditions and has agreed to do so in advance. Poseidon Charters is not responsible if special conditions are not provided for but will do their utmost to accommodate such needs. Poseidon Charters acting as Agent will pass any special condition requests to third party Operators in advance of reservation to ensure that special conditions can be accommodated.
Travel advisory
When a government issues a Travel Advisory, Poseidon Charters, where possible, will update the Customer. The final responsibility however, lies with the Customer to be up to date with current Government Travel Advisories.
Travel documents and vaccinations
It is the responsibility of the Customer to have a valid passport (passport must be valid for 6 months after the return date of the trip), visas or any other documentation and vaccinations required by the laws of the countries prior to departure. Poseidon Charters will not assume any responsibility whatsoever for any Customer not having the correct documentation or vaccinations. Poseidon Charters will make no refund for disruption or loss of travel days due to missing documentation.
Discounts and special offers
For promotional purposes Poseidon Charters may offer certain departure dates at a reduced price. All discounts, special offers and reduced pricing is offered at Poseidon Charters discretion and can be withdrawn or added at any time. Reduced pricing applies to new reservations only and any bookings with a deposit paid are confirmed and contracted at the original price with any outstanding balance payments due at the contracted price.
Use of photography for promotional use
During the course of a Customer's trip, photos or videos may be taken by other Customers and/or Poseidon Charters or third party Operator staff. Photos or videos, taken by or sent to Poseidon Charters, may contain images of Customers that can be used by Poseidon Charters on a lifetime royalty free basis. Such images and videos will be used specifically for the purpose of marketing and advertising Poseidon Charters in both printed materials and online.
Complaints procedure
If a customer is unhappy with services provided by the Operator and wishes to launch a complaint, then the Customer, in all instances, must notify the Operator or its Agent during the trip, thus allowing the Operator sufficient chance to put right any such complaint. If the Customer does not notify the Operator or it's Agent during the trip, any subsequent compensation from the trip will be declined. If a resolution is not obtained while on the trip, the Customer must notify Poseidon Charters in writing within 28 days of the end of the trip, failure to do so will result in dismissal of claim and any investigation of complaint.
Privacy Policy
Poseidon Charters will protect your personal information as outlined in the Poseidon Charters' Privacy Policy.
Amending of Terms and Conditions
Poseidon Charters has the right to amend these Terms and Conditions at anytime. The onus is on the Customer to read and review any amended Terms and Conditions on the Poseidon Charters website.